Privacy Policy
Effective Date: [01/01/2025]
Captain Claims LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data, including SMS communications.
Who We Are
Our website address is: http://captain-claims.com.
Information We Collect
- Personal Information: Name, phone number, email, mailing address.
- Insurance Claim Information: Details and documentation you provide.
- Communication Records: SMS messages, call logs, and emails.
- Website Data: IP address, browser type, cookies, and site usage.
Comments
When visitors leave comments, we collect the data shown in the form, IP address, and browser info to help detect spam. An anonymized string may be sent to the Gravatar service. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval, your profile picture is visible with your comment.
Media
If you upload images, avoid including embedded location data (EXIF GPS). Visitors can download and extract this data.
Cookies
We use cookies for login sessions, display preferences, and convenience when leaving comments. Login cookies last 2 days, screen preferences last 1 year, and “Remember Me” keeps login active for 2 weeks. Cookies used for publishing or editing content expire after 1 day.
Embedded Content from Other Websites
Articles may include embedded content (videos, images, etc.). These sites may collect data, use cookies, and track your interaction just as if you visited their website directly.
SMS Messaging and Consent
By providing your phone number through our website, intake forms, or by texting a keyword to our number, you consent to receive SMS updates from Captain Claims LLC.
- Message Content: Claim updates, reminders, and important notifications.
- Frequency: Varies depending on claim activity.
- Opt-Out: Reply STOP at any time to unsubscribe.
- Help: Reply HELP or contact us at (786) 427-1400 or claims@captain-claims.com.
- Rates: Standard message and data rates may apply.
Who We Share Your Data With
We do not sell or rent personal data, including phone numbers, to third parties for marketing. We may share limited data with service providers who support our operations, or as required by law.
How Long We Retain Your Data
Comments and metadata are retained indefinitely. For registered users, profile data is stored while the account remains active. SMS and communication records are retained as needed for business and legal purposes.
Your Rights
You can request an export of the personal data we hold about you or request deletion, subject to legal requirements. Users can also edit or delete their profiles at any time (except usernames).
Where Your Data is Sent
Visitor comments may be checked by automated spam detection. SMS communications may be processed by third-party providers that comply with privacy laws.
Data Security
We use appropriate technical and organizational safeguards to protect your data against unauthorized access or misuse.
Changes to This Policy
We may update this policy periodically. The updated version will always include the effective date above.
Contact Us
If you have any questions about this Privacy Policy or how your information is used, contact us:
Captain Claims LLC
Phone: (786) 427-1400
Email: claims@captain-claims.com
Website: http://captain-claims.com